Privacy Policy

Last updated: 17 June 2026

⚠ This is a starting template. Please have it reviewed by qualified legal counsel and tailored to your actual data practices and the jurisdictions you operate in (Pakistan PDPB, UAE/KSA data laws, US state laws) before relying on it.

Vivid Solutions & Services ("Vivid", "we", "us") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have when you use our website and AI automation services.

1. Information we collect

Contact details you provide — name, email, phone number, company — when you request a demo or contact us.
Voice and conversation data — when you interact with our AI voice agents or contact-center solutions, calls and chats may be recorded and transcribed to provide and improve the service.
Usage data — basic technical information such as IP address, browser type, and pages visited.

2. How we use your information

To respond to enquiries and provide requested demos and services.
To operate, maintain, and improve our AI agents and automation workflows.
To comply with legal and regulatory obligations.

3. Service providers

We use trusted third-party platforms to deliver our services, including AI voice, contact-center, and CRM providers such as SuperAGI, Call Center Studio, and Creatio. These providers process data on our behalf under their own security and privacy commitments, and only as needed to deliver the service.

4. Data retention

We keep personal and conversation data only for as long as necessary to provide our services and meet legal obligations, after which it is deleted or anonymized.

5. Your rights

You may request access to, correction of, or deletion of your personal data, and you may opt out of marketing communications at any time. To exercise these rights, contact us at info@vividsns.com.

6. Security

We apply reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, but we work to safeguard your data against unauthorized access.

7. Contact

Questions about this policy? Email info@vividsns.com or call PK +92 334-4484843 / US +1 561-589-3158.