From first call to final resolution — automatically.
AmanahCX is the operational AI platform that runs your enterprise workflows from end-to-end. By automating repetitive processes, AmanahCX works alongside your human agents, empowering your team to focus on high-value collaboration and complex problem solving.
AmanahCX automates complete enterprise workflows across all key operational departments.
Acts as the intelligent first layer of customer contact. Handles balance checks, updates account fields, and answers FAQs. Features a built-in smart-route that seamlessly transfers calls to human support teams on direct request or upon trigger.
Speaks with potential buyers to explain products and qualify leads based on corporate criteria. Automatically transfers highly-qualified prospects to your sales reps. Once accepted, it activates a timely closure SLA/TAT; unclosed leads are placed in a recovery folder for periodic targeted campaigns.
Manages the entire ticket lifestyle: registers complaints, updates ticketing modules, issues reference IDs, queues for humans, tracks TAT, warns agents/supervisors at 20% remaining time, escalates breaches, and texts milestone updates.
See a live demonstration of how our Complaint Management Agent automates a strict turnaround timeline (TAT), notifying supervisors and looping in managers to prevent SLA breaches.
AmanahCX answers the customer call via corporate SIP, listening and transcribing query parameters natively.
"ہیلو، میں نے پچھلے ہفتے سمارٹ روٹر خریدا تھا لیکن اس کا انٹرنیٹ بار بار بند ہو رہا ہے۔ یہ بہت ضروری ہے اور مجھے فوری حل چاہیے۔"
AmanahCX autogenerates the database record inside HubSpot, dispatches ticket ref IDs, and sends SMS milestones.
The caller reported a fraud-related issue, stating that items were misplaced from their bag.
The caller complained about very poor staff behavior at his bank branch.
Unresolved complaint pushed to queue, human agent Henry Jones picks it up, and the company TAT SLA countdown starts.
Larger = more calls • hover for exact count
Let the timer run or press Fast-Forward to trigger the 20% SLA warning threshold.
Only 12 seconds remain before SLA breach. Warning alarms sent immediately to both agent and supervisor.
The system turnaround time (TAT) limit of 60 seconds is approaching. Only 12 seconds remain to resolve Ticket #VA-98421.
"WARNING: Ticket #VA-98421 has breached the 80% SLA threshold. 12s remaining before supervisor escalation."
"SLA ALERT: Agent Henry Jones has 12 seconds remaining on Ticket #VA-98421. Action required."
unresolved TAT limits breached. Supervisor Clara joins, Line Manager Marcus Brody Slack-alerted, and customer texted.
Ticket #VA-98421 Turn-Around Time has breached 60 seconds and remains unresolved.
AmanahCX has automatically executed the company escalation playbook:
See how our Customer Support, Sales Qualification, and Complaint Management agents are customized for each target industry.
Acts as the first layer of customer voice interaction. Resolves routine account checks, updates records, and triggers human transfers instantly.
"Yes, please transfer me to a human wealth representative."
Explains investment plans, qualifies leads against budgets, and routes prospects. Sets strict closure TAT timers; places cold leads in recovery pipelines.
*Periodic Nurture Ping: "Hi Dave, matching your previous profile, a new tax-free bond yielding 5.4% is now open."
Fully automates the ticket registration, reference number dispatches, human support queues, TAT alerts, and customer milestone communications.
"Card ending in 8932 frozen immediately. Dispute ticket #VA-4893 raised inside Salesforce."
Words only go so far — so we let the voice do the talking.
This section gives you a live preview of how our AI voice agents sound and respond in real conversations. Whether your customers speak English or Urdu, our agents are built to feel natural, professional, and human — not robotic.
Each demo reflects a real-world scenario: handling queries, qualifying leads, or managing complaints — all without a human on the line.
Go ahead. Try it. You might be surprised.
A live recording: Sofia, the Bright Smile Dental voice agent, greets a new patient in English, runs through the available treatments, books a teeth-whitening appointment for the next day at 4:30 PM, confirms insurance, and reads back the full booking with the clinic address.
"Thank you for calling Bright Smile Dental, this is Sofia! How can I help you today?"
"Your whitening appointment is booked for tomorrow at 4:30 PM — new patient, basic insurance. Anything else?"
A live recording: Zara, HBL Microfinance's Urdu sales agent, qualifies a caller for a business loan end to end — capturing the purpose, amount (≈10 lakh), monthly business income, urgency, and decision-maker status, then arranging a callback within 15 days. A complete lead-qualification flow in natural Urdu.
"جی، میں کاروبار کے لیے لون لینا چاہتا ہوں — تقریباً دس لاکھ۔"
"کاروبار لون تین لاکھ سے تیس لاکھ تک، بارہ سے چھتیس ماہ۔ ہماری ٹیم پندرہ دن میں آپ سے رابطہ کرے گی۔"
AmanahCX is designed with Pakistani regulatory frameworks in mind. We work alongside your compliance team — the responsibility and accountability always remains with your organisation.
AmanahCX is designed with awareness of SECP's expectations around customer interaction records, complaint handling timelines, and audit trail requirements. Every voice interaction is logged and traceable — supporting your internal governance obligations.
Designed with SBP's consumer protection and complaint resolution directives in mind. AmanahCX supports structured TAT monitoring and escalation workflows that help your teams stay within the timelines your regulators expect — without replacing your compliance function.
Designed with Pakistan's Personal Data Protection Act and PECA principles in mind. Customer data handling follows defined access controls, retention boundaries, and secure processing practices. Local data residency options are available on request.
AmanahCX is designed to support your organisation's regulatory readiness — not to replace your compliance function. Regulatory obligations remain entirely with your organisation. We recommend engaging your legal and compliance teams prior to deployment.
AmanahCX connects to your existing systems — CRM, ticketing, or custom databases — through standard telephony and API infrastructure. No rip-and-replace. No disruption to current operations.
| Specification Parameter | Detail |
|---|---|
| Telephony & Voice Channels | Direct SIP Trunking, Corporate PBX, VoIP Gateways (Opus & G.711 Audio Codecs) |
| System Integration | Connects to any system with API access — CRM, ticketing, ERP, or custom databases. Compatible with Salesforce, HubSpot, Zoho, Microsoft Dynamics, and others. |
| Language Support | Urdu (standard and regional dialects) and English (Pakistani, UK & US accents). Arabic coming soon for Gulf market deployment. |
| Response Performance | Under 120ms average response latency — fast enough for natural, uninterrupted conversation. |
| Regulatory Design Approach | AmanahCX is designed with awareness of SECP, SBP, PDPA, and PECA frameworks. Regulatory compliance remains the responsibility of the client organisation. We work with your legal and compliance teams prior to every deployment. |
| Data Residency | Local Pakistan-based data storage available on request for organisations with data sovereignty requirements under SBP or SECP guidelines. |
| Deployment & Onboarding | Scoped to your requirements. Single-workflow deployments ready within days. Multi-workflow enterprise rollouts planned in structured phases. |
Find honest, clear answers to common enterprise integration, workflow, and regulatory questions.
AmanahCX is an Operational AI platform that manages business workflows end-to-end — from the first customer call to final resolution — without requiring a human to initiate every step.
It handles complaint management, sales lead qualification, and customer support in Urdu and English, while keeping your team informed, in control, and focused on decisions that actually need a human.
No. A voice bot answers a call and responds to simple queries. AmanahCX runs an entire workflow.
It picks up the call, listens, captures information, issues a reference number, creates and assigns a ticket, monitors the resolution deadline, sends reminders and escalations if the deadline is at risk, and notifies the customer when the matter is resolved — all automatically. No human initiates any of these steps.
AmanahCX is built for organisations managing high volumes of customer interactions where delays, missed tickets, or blown deadlines create real business and regulatory consequences.
Current focus sectors in Pakistan: Banking, Insurance, Takaful, Asset Management, Telecom, and Healthcare. Any organisation where your team is spending time on tasks that could be automated — and where accountability to customers and regulators matters.
AmanahCX is a product of Vivid Solutions & Services — an AI automation and digital workforce consultancy based in Rawalpindi, Pakistan, with over a decade of experience in business process transformation across banking, insurance, telecom, and logistics.
We are a local team. You call us directly. No foreign helpdesk, no time-zone gap.
Currently live:
On the roadmap: Repairs & Warranty Management, After-Sales Support, and further BFSI-specific workflows.
What happens from the moment a customer calls to the moment their matter is resolved.
AmanahCX answers the call in Urdu or English — naturally, without robotic prompts. It listens to the customer, identifies the nature of their query or complaint, asks clarifying questions where needed, captures all relevant details, issues a reference number, and informs the customer of next steps — all within the same call.
The customer does not need to repeat themselves. No information is lost between the call and the ticket.
Once a ticket is created, AmanahCX pushes it to the relevant team or agent queue based on rules you define — by complaint type, department, priority, or any other criteria your organisation uses.
The human agent receives a structured, complete ticket — not a raw voice recording they have to interpret. They know what the issue is, who the customer is, and what needs to happen next before they even open it.
The moment a human agent accepts a ticket, the TAT countdown begins. AmanahCX monitors every open ticket against the resolution deadline your organisation has defined.
AmanahCX knows its limits. The moment a customer's situation requires human judgment — a complex complaint, an agitated caller, a policy exception — it transfers the call to the right person immediately, with full context already captured.
The human agent receives a live handoff — they can see everything AmanahCX captured in the call. The customer does not repeat themselves. No information is lost.
Once the human agent marks a ticket as resolved, AmanahCX automatically notifies the customer — by SMS, call, or WhatsApp message depending on your configuration — confirming their matter has been closed with the reference number.
No manual follow-up required. No customer left wondering what happened to their complaint.
Local Presence. Regulatory Awareness. Questions Pakistani enterprise clients ask before signing — answered honestly.
Yes. AmanahCX is designed with awareness of SECP's expectations around customer interaction records, complaint handling timelines, and audit trail requirements.
Every voice interaction is logged, timestamped, and traceable. Your compliance team has access to a complete record of every customer touchpoint — supporting your internal governance obligations.
Important: AmanahCX supports your compliance readiness. Regulatory obligations and accountability remain entirely with your organisation. We work with your legal and compliance teams before every deployment.
Yes. AmanahCX's complaint management workflow is specifically designed to support structured TAT monitoring and escalation — the kind of documented resolution process SBP expects from supervised institutions.
Your team receives automatic warnings before a deadline is breached, escalations reach the right manager without manual intervention, and every step of the resolution journey is recorded. This gives your compliance function the evidence trail to demonstrate adherence to SBP's consumer protection and complaint handling directives.
Important: AmanahCX is a workflow tool — not a compliance guarantee. Your organisation remains responsible for meeting all SBP regulatory requirements.
AmanahCX is designed with Pakistan's Personal Data Protection Act principles and PECA cyber responsibility framework in mind.
Customer data is handled with:
Important: AmanahCX's design is informed by these frameworks. Compliance with PDPA and PECA remains the responsibility of your organisation. We recommend your legal team reviews data handling configurations prior to go-live.
Local data residency is available. For organisations with data sovereignty requirements — particularly those under SBP or SECP supervision — we offer Pakistan-based storage configurations ensuring customer data does not leave Pakistani servers.
This is discussed and agreed during the onboarding scoping process, before any deployment begins. Data residency is not an afterthought — it is a configuration decision made upfront with your IT and compliance teams.
Absolutely. AmanahCX is built with full awareness of how Pakistani enterprises actually operate — with defined approval chains, escalation hierarchies, and sign-off requirements at various stages.
Escalation rules, notification recipients, approval thresholds, and chain-of-command are all configurable to your organisation's structure. Your chain of command is respected — not bypassed.
Most automation fails because it tries to eliminate human judgment entirely — and it cannot. When it fails, the whole system fails.
AmanahCX is built on a different principle: automate what shouldn't need a human, and hand off immediately when one is required. Your team is never excluded from the workflow — they are freed from the parts that waste their time.
We also do not ask you to bet everything on day one. We start with one workflow, prove measurable results, then expand. You control the pace.
Yes. AmanahCX is built and supported by Vivid Solutions & Services, based in Rawalpindi. Our team is local, our support is in Urdu and English, and our response is not routed through a foreign helpdesk.
When something needs attention, you reach a local team that understands your regulatory environment, your business culture, and your operational context.
Regulatory Note: AmanahCX is designed to support your organisation's regulatory readiness — not to replace your compliance function. All references to SECP, SBP, PDPA, and PECA reflect design intent and framework awareness only. Regulatory obligations and legal accountability remain entirely with your organisation. Vivid Solutions & Services recommends engaging your legal and compliance teams prior to deployment.
AI works with your team — not instead of them. How AmanahCX keeps your people informed, empowered, and in control at every step.
No. AmanahCX handles the repetitive, time-consuming steps that should not require a skilled human being — logging complaints, creating tickets, sending reminders, tracking deadlines, notifying customers.
Your team focuses on decisions, exceptions, and relationships — the work that actually needs a human. The result is not fewer people. It is people doing better, higher-value work — and your operations running without gaps.
Complete visibility. Managers have a live dashboard showing every open ticket, its assigned agent, current status, time elapsed, and time remaining against the SLA deadline — in real time.
Nothing happens in a black box. Every action AmanahCX takes is visible, logged, and attributable. Managers see more — not less — than they did before AmanahCX.
Yes. Escalation rules are fully configurable to match your organisation's structure. You define who gets notified, at what threshold, in what sequence — by team, department, complaint type, or priority level.
AmanahCX executes your escalation playbook automatically. It does not override it.
Yes. Human agents can accept, reassign, or flag a ticket for review. AmanahCX does not lock agents into outcomes — it presents structured work and tracks what happens next. Human judgment always overrides the system.
For IT leads and technical evaluators reviewing AmanahCX for deployment.
No. AmanahCX connects to your existing systems via standard APIs — your CRM, ticketing platform, or custom database stays in place. AmanahCX sits above your infrastructure, not inside it.
Compatible with Salesforce, HubSpot, Zoho, Microsoft Dynamics, and any system with API connectivity. For custom or legacy systems, we assess integration options during the scoping phase.
AmanahCX supports Direct SIP Trunking, Corporate PBX, and VoIP Gateways (Opus & G.711 audio codecs). If your organisation already has a call centre infrastructure, AmanahCX integrates with it.
For organisations without existing SIP or VoIP setup, we assess and recommend the appropriate configuration during onboarding.
AmanahCX processes Urdu natively — standard Pakistani Urdu and regional dialect variations — without requiring callers to speak in a prescribed way. Mixed Urdu-English conversation (code-switching, common in Pakistan) is handled naturally.
Arabic language support is in development for Gulf market deployment.
Under 120ms average response latency — fast enough for natural, uninterrupted conversation. Customers do not experience the pauses or delays typical of older IVR or automated systems.
Uptime commitments, failover configurations, and escalation response times are agreed in writing before contract signing. Your operations are not held hostage to vague promises.
In any downtime scenario, call flows revert to your standard human agent queue — customers are never left without a response path.
Regulatory Note: AmanahCX is designed to support your organisation's regulatory readiness — not to replace your compliance function. All references to SECP, SBP, PDPA, and PECA reflect design intent and framework awareness only. Regulatory obligations and legal accountability remain entirely with your organisation. Vivid Solutions & Services recommends engaging your legal and compliance teams prior to deployment.
Pricing, onboarding, and what to expect when you engage AmanahCX.
AmanahCX is priced based on scope of deployment — the number of workflows, volume of interactions, and integration complexity. Pricing is agreed upfront with full transparency before any contract is signed.
We do not have one-size-fits-all pricing. Contact us for a scoping conversation and we will provide a clear, detailed proposal.
Yes — and we actively recommend it. Start with one workflow, prove measurable results, then expand.
Most clients begin with Complaint Management — it has the clearest SLA implications, the most visible ROI, and the most direct regulatory relevance. Once results are demonstrated, adding additional workflows is straightforward.
Single-workflow deployments with standard integrations can be live within days. Multi-workflow enterprise rollouts are planned in structured phases with defined milestones.
Timeline is determined during scoping — we do not commit to deployment timelines before understanding your specific setup and requirements.
Yes. We offer a structured pilot engagement — a defined scope, defined timeframe, and defined success criteria — so both parties can assess fit before a long-term commitment.
We encourage this approach. If AmanahCX does not deliver measurable value in the pilot, you should not proceed. We are confident it will.
Contact us via WhatsApp or the form on our website. We will schedule a scoping conversation — typically 45 minutes — to understand your current setup, the workflow you want to start with, and your regulatory and technical requirements.
From there we provide a written proposal with scope, timeline, and pricing. No obligation until you sign.
Regulatory Note: AmanahCX is designed to support your organisation's regulatory readiness — not to replace your compliance function. All references to SECP, SBP, PDPA, and PECA reflect design intent and framework awareness only. Regulatory obligations and legal accountability remain entirely with your organisation. Vivid Solutions & Services recommends engaging your legal and compliance teams prior to deployment.
AmanahCX is ready to connect to your corporate PBX or telephony infrastructure, working alongside your team to run operations smoothly. Provide your system specifics to schedule an integration consultation.