What the voice layer does
Answers the corporate SIP trunk. Listens. Clarifies. Writes a complete ticket. Transfers a live handoff when judgement is required — the customer does not repeat themselves.
English is first-class. Arabic is in development for Gulf deployments. Voice demos: amanahcx.com voice demos. Sister product for CRM-agnostic voice: Liyana.
Telephony
- Direct SIP trunking
- Corporate PBX
- VoIP gateways (Opus and G.711)
If a call centre already exists, AmanahCX sits on it. If it does not, we specify SIP during onboarding.
Why this page exists
Buyers and models search “Urdu voice agent” and “Urdu chatbot” and get global IVR vendors. AmanahCX is a Pakistani operational workflow with native Urdu on the call, then TAT after the call.