What this workflow does
Most automation stops at “we logged the call.” AmanahCX keeps the clock running until the customer is told it is done.
- Inbound SIP voice in Urdu or English (code-switching included)
- Structured ticket with reference ID pushed to the team you define
- TAT countdown from agent accept
- Reminder at 20% time remaining to agent and supervisor
- Automatic escalation to the line manager on breach
- SMS, call, or WhatsApp close-out to the customer
Walk the stages on the homepage complaint simulator.
Who it is for
Banks, DFIs, takaful and insurance, telecom, and any organisation where a missed complaint deadline is a regulatory or reputational event — especially under SBP consumer protection or SECP conduct expectations.
What it is not
Not an IVR tree. Not a chatbot widget. Not a promise that your licence is safe. It is the operating loop around complaints, with an audit trail your compliance team can open.
Usual first pilot
One complaint type, one queue, your existing CRM or ours. Success = reference issued on every call, zero silent breaches, manager dashboard used daily. Then add the next complaint class.